Post Covid

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Survival and Transformation

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- Decent brands

- Legacy brands / Well established brands

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- Showcase great work being done post covid

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- Mergers / Partnerships 

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- Customer Experience (CX)

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- How important it is

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- Customer experience department/function within   a business

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- Deliberate damage and sabotage to a brand by disgruntled/unhappy customers  or disrupters in order to gain discounts, compensation or free stays ie: customer review sites, social media or speaking out in public places

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- Aggressive behaviour towards the staff by customers and/or retaliation by staff

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- Gap analysis within companies 

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- Law / Lawyers 

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- Investment 

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